Webinar 2019-319

Webinar 2019-319: Diversity, Trust and Your Clients: How to develop trust while working with a diverse client base 

Originally Recorded: November 1, 2019 

11.1.19 from Financial Therapy Association on Vimeo.

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Webinar Description:

Trust is a critical aspect for client retention. How do we maximize our ability to gain trust when working with a diverse client base? This webinar will focus on aspects of developing trust while working with clients who may be similar or dissimilar to ourselves. This webinar will assist you in identifying your social location (gender, culture, race, socioeconomic status, etc.) paying close attention to where diversity lies within your history and money story. The ability to develop empathy and compassion for the nuisances of your personal story can be part of developing a renewed appreciation for your client’s goals and obstacles. Subsequent to exploring aspects of social location and reviewing the potential impact is has on clients, this webinar will review other considerations of working with a diverse client base including how to avoid dis-empowering language and the need to consider how cultural financial trauma may be at play.


C. Marcia Grant

C. Marcia Grant is a licensed marriage and family therapist (LMFT) and a certified AAMFT Clinical Supervisor.  She is a professor of clinical counseling where she teaches graduate level clinical counseling at Chicago School of Professional Psychology. She has also served as a clinical counseling professor at San Diego State University.  Grant has more than 14 years of experience providing counseling to individuals, groups, and families. Grant currently has a counseling practice in San Diego and provides clinical supervision.